Embedded Files
Infospaces Limited - Website Privacy & Cookie Policy
Effective Date: Jan 2025
1. Introduction
Welcome to the website of Infospaces Limited ("we", "us", "our"). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website (www.infospaces.net) or interact with us. It also explains how we use cookies and similar technologies.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website, you acknowledge the practices described in this policy.
2. About Us (Data Controller)
For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Infospaces Limited
Registered in England and Wales
Company Number: 04045171, Vat registration number: 928681288
Registered Office: 1 Church Terrace, Richmond, Surrey, United Kingdom, TW10 6SE
Contact Email for Data Protection Queries: data@infospaces.net
--- PRIVACY POLICY ---
3. Information We Collect
We may collect and process the following types of personal data about you:
Information You Give Us:
When you fill in forms on our website (e.g., contact forms, newsletter sign-ups, inquiry forms). This may include your name, email address, phone number, company name, job title, and the nature of your inquiry.
When you correspond with us by phone, email, or otherwise.
Information provided during the course of receiving consultancy services from us (details often covered under separate client agreements).
Information We Collect Automatically:
Technical Information: Internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Information: Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. This data is typically collected using cookies and similar technologies (see Cookie Policy below).
4. How We Use Your Information
We use the information we hold about you in the following ways:
To Provide Services & Respond to Inquiries: To respond to your requests, provide information about our consultancy services, and fulfill any contractual obligations arising between you and us.
To Improve Our Website: To ensure that content from our site is presented in the most effective manner for you and for your computer, and to understand website traffic and user behaviour (using aggregated or anonymised data where possible).
For Communication: To provide you with information about services we feel may interest you, where you have consented to be contacted for such purposes or where we have a legitimate interest to do so (e.g., informing existing clients about related services). You can opt-out of marketing communications at any time.
For Administration and Security: To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our site safe and secure.
To Comply with Legal Obligations: To meet legal and regulatory requirements.
5. Legal Basis for Processing (UK GDPR)
We process your personal data based on the following legal grounds:
Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., signing up for a newsletter, consenting to non-essential cookies).
Contract: Where processing is necessary for a contract we have with you (or because you have asked us to take specific steps before entering into a contract), such as providing consultancy services you have requested.
Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights and interests. Examples include analysing website usage to improve our services, responding to your inquiries, or sending relevant information about our services to existing business contacts (subject to opt-out rights).
Legal Obligation: Where processing is necessary for us to comply with the law (e.g., financial record-keeping).
6. Data Sharing and Transfers
We do not sell your personal data. We may share your information with selected third parties, including:
Service Providers: Business partners, suppliers, and sub-contractors who perform functions on our behalf (e.g., website hosting, email delivery services, analytics providers, CRM systems). These providers are only given access to the information necessary to perform their functions and are contractually obligated to protect your data.
Analytics and Search Engine Providers: That assist us in the improvement and optimisation of our site (often using aggregated or anonymised data).
Legal Requirements: If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use or other agreements; or to protect the rights, property, or safety of Infospaces Limited, our clients, or others.
Business Transfers: In the event of a merger, acquisition, or asset sale involving Infospaces Limited, your personal data may be transferred as part of the transaction.
Some of our third-party service providers may be based outside the UK or European Economic Area (EEA). Where we transfer your data outside the UK/EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or reliance on an Adequacy Decision.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. However, please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements.
9. Your Data Protection Rights
Under UK data protection law, you have rights including:
Right to Access: To request copies of your personal data.
Right to Rectification: To request correction of inaccurate or incomplete data.
Right to Erasure ('Right to be Forgotten'): To request deletion of your personal data under certain conditions.
Right to Restrict Processing: To request the restriction of processing under certain conditions.
Right to Object to Processing: To object to processing based on legitimate interests or for direct marketing.
Right to Data Portability: To request transfer of your data to another organisation, or to you, under certain conditions.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at data@infospaces.net. We may need to request specific information from you to help us confirm your identity.
You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), if you believe your data protection rights have been infringed. (www.ico.org.uk)
--- COOKIE POLICY ---
10. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
11. How We Use Cookies
Our website uses cookies to:
Distinguish you from other users: This helps us provide you with a good experience when you browse and allows us to improve our site.
Ensure functionality: Some cookies are essential for the operation of our website (e.g., remembering session information).
Analyse website usage: We use analytics cookies (like Google Analytics) to understand how visitors use our website, which pages are popular, and how we can improve user experience. This data is often aggregated and anonymised.
Remember your preferences: Functionality cookies may be used to remember choices you make (e.g., language preference).
(If applicable) Marketing/Targeting: We may use cookies set by us or third parties to show you relevant content or advertising based on your Browse habits (requires your explicit consent).
12. Types of Cookies We Use
Strictly Necessary Cookies: These are required for the operation of our website. They cannot be switched off in our systems.
Performance/Analytical Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works. (e.g., Google Analytics). Requires consent.
Functionality Cookies: These are used to recognise you when you return to our website and remember your preferences. Requires consent.
(If applicable) Targeting/Marketing Cookies: These record your visit, pages visited, and links followed to make advertising more relevant to your interests. Requires consent.
13. Managing Cookies
When you first visit our website, you will be presented with a cookie banner asking for your consent to use non-essential cookies.
You can also block or delete cookies by changing your browser settings. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Please note that if you block strictly necessary cookies, you may not be able to access all or parts of our site, and functionality may be impaired. Blocking other types of cookies may also affect your user experience.
--- GENERAL ---
14. Third-Party Websites
Our website may contain links to other websites. This privacy and cookie policy only applies to this website, so when you link to other websites you should read their own privacy policies.
15. Changes to Our Privacy & Cookie Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back frequently to see any updates or changes.
16. Contact Us
Questions, comments, and requests regarding this privacy and cookie policy are welcomed and should be addressed to:
Infospaces Limited
1 Church Terrace, Richmond, Surrey, United Kingdom, TW10 6SE
Contact Email for Data Protection Queries: data@infospaces.net
Report abuse